Refund policy

MXBOLTS Return & Refund Policy

All sales on mxbolts.us are final. Due to the nature of our precision-engineered titanium hardware, we are unable to accept returns, refunds, or exchanges on any orders once they have been placed and fulfilled. We encourage all customers to carefully review product details, specifications, and sizing before completing their purchase.

We stand behind the quality of every product we ship. Each item is inspected before leaving our warehouse to ensure it meets our standards.

Received a Damaged or Incorrect Item?

While all sales are final, we understand that issues can occasionally arise during shipping. If you receive a product that is damaged, defective, or incorrect, we want to make it right.

To resolve your issue as quickly as possible, please email us at MXBOLTS01@gmail.com within 7 days of receiving your order and include the following:

• Your order number
• A clear description of the issue
• Photo or video evidence showing the damage or defect

Our team will review your case within 24–48 hours and work with you to find the best solution, which may include a replacement or store credit at our discretion.

We value every customer and are committed to making sure you're taken care of. If you have any questions before placing an order, don't hesitate to reach out — we're happy to help.

Contact Us Email: MXBOLTS01@gmail.com

 

IMPORTANT SAFETY NOTICE:

We are not responsible for damage or injury resulting from improper installation or misuse. MXBolts products are performance e-moto components. Proper installation is critical for safety and performance.